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Our Terms Shape How Your Account Works

When you open an account on hadiah mpl, you're agreeing to a straightforward set of rules that keep your funds safe, your withdrawals clear, and your gameplay within…

Account eligibility depends on local lawPayment verification required for withdrawalsSupport available 7 days a week
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hadiah mpl Our Terms Shape How Your Account Works
REACH US FAST

How to Contact Us About Your Account

Our support team is your first point of contact for any question about these terms, your account, or a withdrawal delay. We staff live chat every day from 08:00 to 23:00 Indonesia time (WIB), and email support handles all requests within 24 hours. Head to the Support tab in your lobby sidebar or email [email protected] with your registered account email and a clear description of your issue.

Team online

Live Chat Support

Open the support window inside your account lobby. Live agents answer your questions in English from 08:00 to 23:00 WIB, seven days a week.

Email Support

Send your request to [email protected] with your registered email and account number. We respond within 24 hours, even on weekends.

Account Help Centre

Browse frequently asked questions about deposits, withdrawals, identity verification and account access directly from the Settings menu in your lobby.

SECURITY & DATA

How We Keep Your Account Safe and Your Data Private

Your account, payment information and gameplay history are protected by encryption and stored on secure servers behind multiple firewalls. We never sell your data to third parties.

Encryption & Storage

Your password, payment details and account balance live behind AES-256 encryption on servers in Indonesia and backed up daily. No third-party vendor accesses your funds.

Identity Verification

We verify your identity once using your KTP and a selfie match before your first withdrawal. This step meets Indonesian anti-money-laundering requirements and takes under 2 minutes.

Cookie & Tracking

We use cookies to remember your login, language preference and last-played game. You can turn off non-essential cookies in your browser settings without losing account access.

Fraud Prevention

We monitor for unusual login patterns, rapid withdrawals and duplicate accounts. If we detect fraud, we freeze your account and contact you immediately to verify the activity.

Data Retention

We keep your account, transaction and gameplay logs for five years after closure to meet regional record-keeping law. After that, we delete your personal data unless we're required by law to retain it.

Your Rights

You can request a copy of all your data, ask us to correct inaccurate details, or ask us to delete your account. Email [email protected] with your registered email and we'll respond within 10 business days.

Terms & Conditions: What You Need to Know

Below are the questions we hear most often about how our terms protect your account, what happens if a dispute arises, and how we handle your personal information.

You must be of legal age in your region — eligibility depends on local law. You'll provide a valid email, a strong password, your full name as it appears on your ID, and your phone number. After signup, we'll ask for identity verification (KTP photo and selfie) before your first withdrawal to comply with anti-money-laundering law.

No. All DANA, OVO, GoPay and QRIS accounts linked to your hadiah mpl wallet must be registered in your own name. If we detect a mismatch between your account name and your payment account holder's name, we'll flag the transaction and may freeze your account pending verification.

Contact our support team immediately with your registered email and account number. If you can verify your identity, we'll help you regain access or investigate the withdrawal within 24 hours. If we can't resolve it, we escalate to our operations manager and may involve an independent mediator where local law permits.

We retain your account data, transaction history and gameplay logs for five years after you close your account to comply with regional law. After five years, we delete all your personal information unless we're required by law to keep it for longer.

Yes. Email [email protected] with your registered email address and your request. We'll provide a full data export or process your account deletion within 10 business days. You can close your account anytime from the Settings menu in your lobby.

We prohibit creating multiple accounts, sharing login details with others, and playing in coordinated groups to manipulate game outcomes or steal bonuses. Violations result in immediate account suspension and forfeiture of all funds. We monitor for these patterns using advanced detection tools.

No. We never sell, trade or rent your personal information to third parties. We share payment data only with our licensed processors (DANA, OVO, GoPay, QRIS and our bank partner) to settle your withdrawals. Your gameplay and account history remain private.

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